Privacy Policy

Who We Are

This Privacy Policy describes how montcroft collects, uses, and protects your personal information when you use our windscreen chip and crack repair services in Sligo. We are committed to protecting your privacy and handling your data responsibly in accordance with applicable data protection laws.

We operate as a mobile repair service providing same-day windscreen chip and crack repairs throughout the Sligo area. Your trust is important to us, and we take our responsibility to protect your personal data seriously.

Information We Collect

We collect personal information that you voluntarily provide to us, including:

• Your name, phone number, and email address when you request a repair quote or booking
• Your vehicle registration details and windscreen damage description
• Your address or service location for repair scheduling
• Payment information when you complete a repair transaction
• Communication records including emails and phone call logs
• Usage data collected through cookies and similar technologies on our website

We only collect information necessary to provide our repair services and communicate with you about your booking.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process information you explicitly provide when requesting our services
• Contractual Necessity: We process data required to perform repair services you have requested
• Legitimate Interests: We process information to improve our services, prevent fraud, and ensure business operations
• Legal Obligation: We process data when required by Irish or European law

We will always inform you of the specific legal basis when processing your data for any purpose.

How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your repair bookings and service requests
• Communicating with you regarding your repair appointment and status
• Providing customer support and handling inquiries or complaints
• Processing payments and managing billing records
• Improving our services and developing new offerings
• Complying with legal and regulatory obligations
• Sending service reminders and follow-up communications with your consent

We do not share your personal information with third parties without your explicit consent, except when legally required or necessary to provide our services (such as payment processors).

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected. Our specific retention periods are:

• Booking and Service Records: Retained for 24 months following your repair completion, then securely deleted
• Payment Information: Retained for 36 months for accounting and tax compliance purposes, then securely destroyed
• Contact Form Messages: Retained for 12 months after your last interaction, then permanently removed
• Website Analytics and Cookie Data: Retained for 12-14 months from collection date
• Server Logs and Access Records: Retained for 12 months, then automatically purged
• Customer Feedback and Testimonials: Retained indefinitely unless you request deletion

If you request deletion of your data at any time, we will comply within 30 days unless legal obligations require us to retain it longer.

Your Privacy Rights

Under data protection law, you have the following rights regarding your personal information:

• Right of Access: You can request a copy of all personal data we hold about you
• Right to Rectification: You can ask us to correct any inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can ask us to limit how we use your information
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to our processing of your information for certain purposes
• Right to Withdraw Consent: You can withdraw consent for any processing you have previously agreed to

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

We use the following types of cookies:

• Essential Cookies: Required for basic website functionality and security
• Analytics Cookies: Help us understand visitor behavior and improve our website
• Preference Cookies: Remember your choices and settings

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality. For detailed information about our cookie usage, please see our Cookie Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure password policies, and limited access to personal data.

However, no method of data transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any access credentials you use on our website.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by updating the "Last updated" date at the top of this policy. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

Your Data Protection Rights in Ireland

As a resident of Ireland, you have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland's independent authority for data protection. If you believe we have violated your privacy rights or handled your data inappropriately, you can contact the DPC to file a formal complaint. The DPC investigates complaints and can take enforcement action against organizations that breach data protection law.

You do not need to contact us first before filing a complaint with the DPC, though we encourage you to reach out so we can attempt to resolve any concerns directly.